FAQs

Frequently Asked Questions

1. What is Aroozy?
Aroozy is your one-stop online destination offering a curated selection of products—from trendy women's clothing and premium leather goods to stylish home decor. We are dedicated to providing quality, style, and a seamless shopping experience.

2. What products do you offer?
Our collections span a diverse range of niches, including fashion, accessories, home decor, and more. Explore our website to discover the latest trends and unique finds tailored just for you.

3. How do I place an order?
Placing an order is easy! Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

4. What payment methods are accepted?
We accept major credit and debit cards as well as various digital payment options. Our secure checkout process ensures your transactions are safe and hassle-free.

5. How is shipping handled?
We offer fast and reliable shipping across the UAE. Shipping times may vary based on your location, and you will receive a tracking number via email once your order is dispatched. Use it to monitor your order’s delivery status.

6. What is your return policy?
Customer satisfaction is our top priority. If you're not completely satisfied with your purchase, please review our return policy for details on exchanges and returns. We’re here to help make the process smooth and straightforward.

7. How do I track my order?
After your order is confirmed, you will receive a tracking number via email. Visit our order tracking page, enter your number, and get real-time updates on your delivery status.

8. How can I contact customer support?
Our dedicated customer support team is here to assist you! Reach out via our 'Contact Us' page or email us at support@aroozy.com, and we’ll get back to you promptly.

If you have any additional questions or need further assistance, please don’t hesitate to contact us. We're here to ensure your Aroozy experience is exceptional!